First contact with the GP surgery should be made by telephone. Your enquiry will initially be taken by an experienced Receptionist who will triage your enquiry. The receptionist will then determine the correct NHS professional to deal with your enquiry. This may be a GP, Practice Nurse, Physiotherapist, Medical secretary or a member of our Administration team.
A telephone or video appointment will then be made with the most appropriate professional. They will contact you to determine whether the issue can be dealt with remotely or whether a face to face appointment is required.
econsult - is for non urgent medical advice you can use this 24/7. You will receive a reply by the end of the next working day.
The three town practices offer the e-Consult facility.
eConsult enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically and offers around the clock NHS self-help information, signposting to services, and a symptom checker.
eConsult is the most widely used digital triage tool in NHS primary care, built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and signpost patients to the right place at the right time for their care.
The practices have taken the difficult decision to suspend all routine appointments and are asking all patients to pre-book appointments if required. Patients are asked to ring the practice in the first instance and will be signposted to the most appropriate treatment.
The practice will still be offering clinical need appointments and telephone triage. Patients will be asked to outside when they arrive for their appointment and not in the practice waiting room. Patients will be asked to wear a mask when entering the building to see a clinician and the clinician will also be wearing a mask during your appointment.
If you are not able to send an email or have not signed up for My Health Online, prescription requests will need to be left in the prescription box outside, this can found to right hand side of the building at the rear entrance door, do not enter the building.
Patient facing video without subtitles
Patient facing video with subtitles
Coronavirus ( COVID-19) has now been officially characterised as a
Pandemic by the World Health Organisation
Coronavirus cases are increasing on a daily basis and the first community transmission has been detected in wales. Patients will understand that Padarn Surgery will now need to introduce temporary measures to reduce the risk to patients and staff.
With Immediate effect patients who feel they need to be seen by a healthcare professional are asked NOT to attend the surgery in person, but to telephone 01970 624545
and the call will be assessed on clinical need.
If you need to drop off your prescription, please use the post box located on the front of the main entrance. If you usually collect your prescription from Padarn Surgery, we would ask patients to consider providing a stamped self-addressed envelope in order to reduce the need to attend.
We are reviewing all our routine clinics and non-essential services in order to minimise the spread of Coronavirus. We recognise that patients will have concerns and therefore we would ask you to visit our website at www.padarn.wales.nhs.uk/ in order to obtain relevant information about coronavirus.
Your first port of call if you are experiencing symptoms is the online NHS Wales symptom checker www.nhsdirect.wales.nhs.uk/COVID19 or by calling 111.
Please find link below to online self-isolation notes for patients, ‘Get an isolation note’
Your GP is still open. The video below highlights that GP Practices are still open for business and that if people have symptoms they’re worried about, especially if it could be cancer they should contact their GP right away.
LOCAL HELP AND DELIVERY SERVICES FOR PATIENTS DURING SELF-ISOLATION (COVID-19)
Ceredigion County Council have put together a list of resources to help patients who are self-isolating e.g. local businesses who are able to deliver, meals on wheels etc. please click on the link for further information regarding these services: http://www.ceredigion.gov.uk/resident/coronavirus-covid-19/list-of-resources-in-ceredigion/
We have also put together a list of services available to people who are in self-isolation or are worried about elderly relatives e.g. help with shopping, delivering items, collecting prescriptions, dog walkers etc. Please click on the following document for further information: Help and Delivery Services during COVID-19
Holiday Cancellations - Coronavirus (COVID-19)
The practice is not required to complete holiday cancellation forms or provide Fit Notes for patients wishing to cancel their holiday due to the Coronavirus (COVID-19). If the UK Government's Foreign Office has advised against travel then you should speak to your travel agent or insurer.
We would like to thank our patients for your understanding and cooperation during this time.
If you have recently visited China, Thailand
Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau
and developed a fever, difficulty breathing or a cough within 14 days please stay indoors and avoid contact with others where possible, ring NHS Direct Wales 0845 46 47 informing them of your symptoms and your recent travel history.
PLEASE FOLLOW THIS ADVICE EVEN IF YOUR SYMPTOMS ARE MINOR DO NOT ATTEND THE SURGERY OR GO TO A&E.
MEDDYGFA PADARN SURGERY
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
There are full facilities within the surgery including a specially equipped toilet. All of our consulting rooms are located on the ground floor.
The reception area has a built in induction loop system for patients with hearing aids.
On site car park.
(Site updated 31/07/2020)